Clinicians and patients are well aware of the impact technology is having on healthcare today. Physicians are distracted and often frustrated by the technology demands on their workday. Patients and physicians would both welcome a focus back on patient care.
In the book, Beyond Implementation: A Prescription for Lasting EHR Adoption, we explore the four drivers of EHR adoption. One area that remains a significant challenge for many clinicians is the lack of relevant, high-quality training. We continue to rely on low-value, inconsistent, and time-consuming classroom sessions to teach clinicians how to use their EHRs.
Imagine dramatically changing the experience to be more relevant, effective, and interactive? Simulation is one tool that provides a highly custom, interactive experience, allowing the clinician to learn technology faster and practice workflows that save clicks and time on a daily basis.
Content is relevant to the learner
Simulation provides an opportunity to practice in a real-life environment without real-life risks or consequences. Clinicians learn tasks via relevant scenarios that focus on tasks applicable to their specific roles. For example, physicians learn to enter orders, but are spared from training on order entry functionality that does not apply to their role. Role-based simulators shorten the learning curve by ensuring caregivers are proficient in the use of the system and that they understand how to use the technology to perform tasks needed to provide patient care.
Learners practice workflows
A simulated approach allows users to practice workflows and develop muscle memory by repeating processes throughout their training. Rather than learning system functionality, they learn how to use the system to complete the appropriate patient workflow. Learning the most common workflows makes the first “live” experience less stressful and creates a desire to learn more advanced workflows and functions over time.
Significantly less time spent in training
Our research shows that providers who use simulation technology experience adoption rates of up to 70 percent higher compared to traditional training approaches. Information technology that is taught, then recalled and reinforced immediately with experiential activities is the fastest way to achieve proficiency. A simulated environment also allows the individual user to drive their learning pace, instead of having to follow the slowest or fastest learner in the classroom.
An engaging experience
Simulation engages the learner to interact with the application through trial and error. It provides immediate feedback and an active learning experience. The learner is responsible for the experience instead of the instructor.
Quantitative data on user proficiency
The process of practicing workflows in a simulated environment provides a rich set of data on both the individual user and the organization’s entire user population. Knowing where users click in the application as they learn provides great insight into workflows, usability and overall design. The data can be used for process improvement, additional education and driving efficiency. Leaders can also reinforce the value of training and hold users accountable for learning the application when there is resistance to the new system.
Simulation is one design tool that can dramatically reduce training time and increase productivity- giving clinicians time back for patient care.